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Case studyPharma

QC Lab Optimisation Through Clear Roles and Kanban Control

Pharmaceutical company with a heavily loaded QC lab

Insufficient prioritisation, unclear roles and low employee satisfaction led to bottlenecks and delays in the QC lab.

The challenge

The situation

The quality control lab struggled with insufficient prioritisation of tasks and low employee satisfaction. Unclear roles and disorganised workflows led to bottlenecks and delays in project completion and called for a strategic intervention.

Our approach

What we delivered

01

Reorganisation of the quality assurance groups in the lab

02

Clear definition of roles and responsibilities

03

Introduction of a Kanban planning board to manage workload

The outcome

Results & impact

20% more workflow optimisation

Improved workflow organisation and prioritisation in the QC lab.

Around 100 active projects

Transparent management of ongoing projects via the Kanban board.

In summary

The QC lab works with clear roles and transparent Kanban control; bottlenecks and delays in project completion have fallen markedly.

Related expertise

Good Laboratory Practice (GLP) →

The case study takes place directly in the QC lab of a pharmaceutical company, whose workflows and process reliability were optimised in a GLP context.

Lean Lab →

Introducing a Kanban planning board for prioritisation and bottleneck avoidance in the lab is a classic lean-lab approach.

Quality Management & Operational Excellence →

The case study combines increased operational efficiency with seamless process reliability and no critical findings, exactly the interlock of quality system and operational excellence.

Continuous Improvement Programs →

The newly defined roles, responsibilities and Kanban board aim at a lasting improvement culture rather than one-off measures in the lab.

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Sources
  • Entourage project experience (anonymised)

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