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Entourage
Case studyPharma

Operational Excellence in Pharma Engineering

Pharmaceutical company in pharma engineering

Step-by-step introduction of an operational excellence culture in pharma engineering, with a focus on change management, continuous improvement (CIP) and sustainable embedding in day-to-day operations.

The challenge

The situation

Sufficient knowledge of operational excellence was already present before the project began. Even so, gaps were identified during implementation that stemmed from a lack of change management and the right mindset. The challenge was to embed the OpEx culture in operations gradually and sustainably.

Our approach

What we delivered

01

Development of a communication plan and a stakeholder engagement system

02

Design of a client-specific continuous improvement process

03

Coaching and training for the project teams

04

Regular check-ups to sustain the OpEx culture

The outcome

Results & impact

Continuous 5S

Continuous 5S and improved productivity in sample throughput.

Efficient CIP

An efficient improvement process and genuine engagement with ongoing optimization across all quality control interfaces.

Effective SMED

Effective SMED and a reduction in the effort required for documentation and control.

In summary

The operational excellence culture was sustainably implemented and embedded in operations within 12 months.

Sources
  • https://theentourage.de/case-study/operational-excellence-pharma/ (live case study, accessed 2026-06-14)

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